TERMS AND CONDITIONS
By placing an order for products on our website you “the customer” accept and agree to these conditions.
Purchases from our online shop are for personal use only. You must not acquire goods from us online for resupply or reselling without prior authority.
To make a purchase from our online shop you must be 18 years of age or over.
We ask you to choose your products carefully as we do not normally give refunds if you simply changed your mind or made a wrong selection.
All prices are in New Zealand dollars. They do not include shipping or handling costs.
Soulistic accepts the following payment options: Credit card or EFTPOS, PayPal, Direct Credit into our bank account
We deliver to any New Zealand Street address. We aim to make our shipping clear and simple with a flat rate delivery fee of $4.95. A Tracking number will be supplied once your order has been processed.
We aim to dispatch all orders within 2 -4 working days. You should expect delivery of your order within 2-6 days. Occasionally weekends/public holidays or severe weather conditions can cause a delay in delivery. Rural deliveries may take a further 2 days to arrive. This is beyond our control as these are handled by a third party.
To ensure successful delivery, please ensure you enter accurate information. All packages are dispatched using a trackable courier. We do not deliver to PO Box addresses.
RETURNS AND REFUNDS
We expect you to be totally satisfied with your purchase. However if you are not satisfied with your purchase return it to us within 14 days for a refund or exchange provided the goods are in the original condition and unused. In the event that you have received damaged or faulty goods please contact as soon as possible to arrange a solution. We only accept return of products that have been directly purchased from our online shop. Please return goods within 14 days of receipt via a trackable courier, for your own protection. Refunds do not include your shipping costs.
The information on this website is intended for general information and does not provide medical or other licensed professional advise. It is not a substitute for medical advice from a healthcare professional and is not intended to replace any medication or diagnose or cure any condition. Always consult your doctor or other qualified healthcare professional with any questions you may have regarding a medical condition.
Although our products are made with 100% natural organically sourced ingredients it is still recommended, due to the nature of skin composition that even with natural ingredients sensitivity or reaction can occur. Therefore we recommend that prior to using any new product you perform a small patch test on skin.
Please be aware that product ingredients may vary from time to time due to availability. Please see our website for our most up to date list of product ingredients.
In no event shall Soulistic be liable to any person or individual for any loss or damage which may occur from the use of this site or any information provided on this site.